Refund policy

Refund requests are reviewed according to the checkout terms, the payment provider’s rules and applicable consumer law. Use any available trial and review the system requirements before purchasing.

• Payment completed but access was not delivered.
• A duplicate or unauthorised charge occurred.
• A critical technical problem could not be resolved.
• The purchase otherwise qualifies for a refund under applicable law or the checkout terms.

Approved refunds are sent through the payment provider used at checkout and return to the original payment method. Processing time depends on that provider and your financial institution.

Email [email protected] with the registered email, transaction or order number, and the reason for the request. Do not send card numbers, bank credentials or security codes.